Why TCM Assist is crucial for customer loyalty and engagement
In the world of traditional Chinese medicine (TCM), trust and personal relationships play a central role. But even in the digital age, it is important to use the latest tools to strengthen customer loyalty and promote engagement.
This is where TCM Assist comes into play – a comprehensive solution that takes your practice to a new level.
1. Online bookings: Offering convenience and flexibility: With TCM Assist’s online booking function, you enable your patients to make appointments around the clock – from the comfort of their own home. This saves time, reduces administrative work and ensures that patients always have direct access to your practice. The convenience of being able to book or reschedule appointments independently increases satisfaction and promotes long-term loyalty.
2. Secure data exchange of files: Accurate and secure data management is essential in TCM practices. TCM Assist offers a secure platform for the exchange of patient data and files. This allows you to transfer data easily and securely between patient and therapist without having to compromise on data security. This trustworthy handling of sensitive information strengthens your patients’ confidence in your practice.
3. Secure retrieval of health data: Secure health data retrieval via TCM Assist allows you to securely capture and manage all relevant information. Patients can enter their health data via a secure portal, ensuring both data accuracy and data security. This transparency and security goes a long way to building trust and loyalty with your patients.
4. Holistic customer service: TCM Assist not only offers efficient administration, but also comprehensive functions that increase the engagement of your patients. Integrated communication options allow you to get in touch with your patients directly, inform them about news and conduct regular follow-ups. This proactive communication shows that you care about your patients and fosters a long-term relationship.
5. Optimization of practice workflows: By automating processes and efficiently managing patient data, TCM Assist significantly reduces the administrative burden. This allows your team to focus on patient care, improving the overall experience for your clients. A smooth and professional process also contributes to positive perception and loyalty.